Shipping and Returns
Free Insured Freight Shipping
At Luxe Haven Saunas, we believe that exceptional products deserve exceptional service. That's why we offer FREE insured freight shipping on all sauna orders within the continental United States.
What This Means for You:
- White Glove Delivery: Your sauna will be delivered directly to your home by a professional freight carrier
- Fully Insured: Every shipment is fully insured against damage during transit
- Tracking Included: You'll receive tracking information so you always know where your order is
- Curbside Delivery: Standard delivery is to the curbside of your residence
Delivery Timeline
Most orders ship within 3-5 business days and arrive within 2-4 weeks depending on your location. You'll receive shipping confirmation with tracking details once your order is dispatched.
30-Day Return Policy
Your satisfaction is our top priority. We stand behind the quality of every sauna we sell.
Our Promise:
- 30-Day Trial Period: If you're not completely satisfied with your purchase, you may return it within 30 days of delivery
- No Restocking Fees: We do not charge restocking fees on returns in original condition
- Easy Process: Simply contact our customer service team to initiate a return
Return Conditions:
- Product must be unused and in original packaging
- All original components and accessories must be included
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
Damaged or Defective Items
If your sauna arrives damaged or defective, contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please take photos of any damage to help us process your claim quickly.
Contact Us
For questions about shipping or returns, please contact our customer service team:
Email: support@luxehavensaunas.com
Phone: 1-800-LUXE-SAUNA