FAQ
Frequently Asked Questions
Ordering & Shipping
Q: How long does shipping take?
A: Most saunas ship within 1-2 weeks and arrive within 2-4 weeks depending on your location. Accessories typically ship within 3-5 business days.
Q: Is shipping really free?
A: Yes! We offer free curbside delivery for all saunas to the continental United States. White glove delivery (inside placement) is available for an additional fee.
Installation
Q: Do I need a professional to install my sauna?
A: Most of our infrared saunas are designed for easy DIY assembly with no special tools required. Traditional saunas may require electrical work by a licensed electrician.
Q: What electrical requirements are needed?
A: Infrared saunas typically require a standard 120V outlet. Larger traditional saunas may require 240V dedicated circuits. Specific requirements are listed on each product page.
Warranty & Returns
Q: What warranty do saunas come with?
A: All saunas include manufacturer warranties ranging from 5 years to lifetime coverage. Our minimum warranty is 2 years on all products.
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee on all purchases. If you're not completely satisfied, contact us for a full refund or exchange.
Health & Wellness
Q: Is infrared sauna safe?
A: Yes, infrared saunas are very safe for most adults. The infrared heat penetrates the body gently and is the same type of heat produced by the sun (without harmful UV rays). Always consult your physician if you have specific health concerns.